Satisfaction is guaranteed on Club-27 products purchased by consumers directly from Club-27. We want you to be satisfied and thrilled and if not for any reason, simply return it within the 30-day trial period for a full refund.
Please note, fully assembled speakers are custom made for you and therefore cannot be returned.
If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund. This rule also applies to fully assembled speakers.
How to return a a product?
If you purchased a product on Club-27.com and you want to return it, please send an email to firstname.lastname@example.org to begin the return. We will send a return authorization (RA) back to you.
1. Do not send any product in to us without a return authorization (RA). If you do, we will give it away to a charit. Well not really—but please don’t send us anything without an RA.
2. Ship only in original packaging, with all accessories intact. If the product looks like it’s been used as an off road motorbike or toilet brush, or is otherwise not in like-new condition, we may charge an additional refurbishment fee.